/* 在线客服浮动气泡 */
.chat-widget-trigger {
    position: fixed;
    bottom: 20px;
    right: 20px;
    width: 50px;
    height: 50px;
    border-radius: 50%;
    background: #1E9FFF;
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    box-shadow: 0 2px 12px rgba(30,159,255,0.4);
    z-index: 99999;
    transition: transform 0.2s;
}
.chat-widget-trigger:hover { transform: scale(1.1); }
.chat-widget-trigger .badge {
    position: absolute;
    top: -4px;
    right: -4px;
    background: #FF5722;
    color: #fff;
    border-radius: 50%;
    width: 18px;
    height: 18px;
    font-size: 11px;
    display: flex;
    align-items: center;
    justify-content: center;
    display: none;
}
.chat-widget-window {
    position: fixed;
    bottom: 80px;
    right: 20px;
    width: 360px;
    height: 500px;
    background: #fff;
    border-radius: 8px;
    box-shadow: 0 4px 24px rgba(0,0,0,0.15);
    z-index: 99999;
    display: none;
    flex-direction: column;
    overflow: hidden;
    font-size: 14px;
}
.chat-widget-window.open { display: flex; }
.chat-widget-header {
    background: #1E9FFF;
    color: #fff;
    padding: 12px 16px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 8px;
}
.chat-widget-header .header-title { flex: 1; }
.chat-widget-header .store-label {
    background: rgba(255,255,255,0.2);
    border-radius: 12px;
    padding: 2px 10px;
    font-size: 12px;
    cursor: pointer;
    max-width: 140px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.chat-widget-header .store-label:hover { background: rgba(255,255,255,0.35); }
.chat-widget-header .close { cursor: pointer; font-size: 18px; }

/* 客服信息条（顶部，显示当前接待客服） */
.chat-widget-agent-bar {
    display: flex;
    align-items: center;
    gap: 10px;
    background: #fff;
    border-bottom: 1px solid #f0f0f0;
    padding: 10px 16px;
}
.chat-widget-agent-bar img,
.chat-widget-agent-bar .agent-avatar-default {
    width: 36px; height: 36px; border-radius: 50%; object-fit: cover;
    background: #1E9FFF; color: #fff;
    display: inline-flex; align-items: center; justify-content: center;
    font-size: 15px; flex-shrink: 0;
}
.chat-widget-agent-bar .agent-info { flex: 1; min-width: 0; }
.chat-widget-agent-bar .agent-name {
    font-size: 14px; color: #333; font-weight: 600;
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.chat-widget-agent-bar .agent-status {
    font-size: 11px; color: #999; margin-top: 2px;
    display: flex; align-items: center; gap: 4px;
}
.chat-widget-agent-bar .agent-dot {
    width: 6px; height: 6px; border-radius: 50%; display: inline-block;
}
.chat-widget-agent-bar .agent-dot.online { background: #52c41a; }
.chat-widget-agent-bar .agent-dot.offline { background: #ccc; }

/* 店铺选择器 */
.chat-widget-body .store-picker-title {
    text-align: center;
    color: #999;
    font-size: 13px;
    margin: 4px 0 12px;
}
.chat-widget-body .store-picker-list { display: flex; flex-direction: column; gap: 8px; }
.chat-widget-body .store-pick-item {
    display: flex;
    align-items: center;
    gap: 10px;
    background: #fff;
    border: 1px solid #e6e6e6;
    border-radius: 8px;
    padding: 10px 12px;
    cursor: pointer;
    transition: border-color 0.15s, box-shadow 0.15s;
}
.chat-widget-body .store-pick-item:hover {
    border-color: #1E9FFF;
    box-shadow: 0 2px 8px rgba(30,159,255,0.15);
}
.chat-widget-body .store-pick-logo {
    width: 40px; height: 40px; border-radius: 50%; object-fit: cover;
    background: #1E9FFF; color: #fff;
    display: inline-flex; align-items: center; justify-content: center;
    font-size: 16px; flex-shrink: 0;
}
.chat-widget-body .store-pick-logo-default { background: #1E9FFF; }
.chat-widget-body .store-pick-info { flex: 1; min-width: 0; }
.chat-widget-body .store-pick-name {
    font-size: 14px; color: #333; font-weight: 500;
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.chat-widget-body .store-pick-status {
    font-size: 11px; color: #999; margin-top: 3px;
    display: flex; align-items: center; gap: 4px;
}
.chat-widget-body .store-dot {
    width: 6px; height: 6px; border-radius: 50%; display: inline-block;
}
.chat-widget-body .store-dot.online { background: #52c41a; }
.chat-widget-body .store-dot.offline { background: #ccc; }
.chat-widget-body {
    flex: 1;
    overflow-y: auto;
    padding: 16px;
    background: #f5f5f5;
}
.chat-widget-body .msg { margin-bottom: 12px; display: flex; }
.chat-widget-body .msg.user { justify-content: flex-end; }
.chat-widget-body .msg.agent { justify-content: flex-start; }
.chat-widget-body .msg .bubble {
    max-width: 80%;
    padding: 8px 12px;
    border-radius: 4px;
    line-height: 1.5;
    font-size: 13px;
}
.chat-widget-body .msg.user .bubble { background: #1E9FFF; color: #fff; }
.chat-widget-body .msg.agent .bubble { background: #fff; color: #333; border: 1px solid #e6e6e6; }
.chat-widget-body .msg .time { font-size: 10px; color: #ccc; margin-top: 2px; }
.chat-widget-body .msg.user .time { text-align: right; }
.chat-widget-body .system-msg { text-align: center; color: #999; font-size: 12px; margin: 10px 0; }

/* 消息meta(时间+已读) */
.chat-widget-body .msg-meta { font-size: 10px; color: #bbb; margin-top: 3px; display: flex; gap: 6px; align-items: center; }
.chat-widget-body .msg.user .msg-meta { justify-content: flex-end; }
.chat-widget-body .msg .msg-read { color: #1E9FFF; }
.chat-widget-body .msg .bubble-img { padding: 0; background: transparent !important; border: none !important; }
.chat-widget-body .msg .bubble-img img { max-width: 160px; max-height: 160px; border-radius: 6px; display: block; }

/* 图片上传按钮 */
.chat-widget-footer .img-btn { cursor: pointer; font-size: 18px; color: #666; display: flex; align-items: center; padding: 0 4px; }
.chat-widget-footer .img-btn:hover { color: #1E9FFF; }
.chat-widget-footer .emoji-btn { cursor: pointer; font-size: 18px; display: flex; align-items: center; padding: 0 4px; }
/* header 历史按钮 */
.chat-widget-header .history-btn { cursor: pointer; font-size: 16px; opacity: 0.85; }
.chat-widget-header .history-btn:hover { opacity: 1; }
/* emoji 选择器 */
.chat-widget-body .emoji-picker { background: #fff; border: 1px solid #e6e6e6; border-radius: 6px; padding: 8px; margin: 8px 0; }
.chat-widget-body .emoji-item { display: inline-block; font-size: 20px; padding: 4px 6px; cursor: pointer; border-radius: 4px; }
.chat-widget-body .emoji-item:hover { background: #f0f7ff; }
/* 返回咨询按钮 */
.back-chat-btn { padding: 6px 18px; background: #1E9FFF; color: #fff; border: none; border-radius: 4px; font-size: 13px; cursor: pointer; }
.back-chat-btn:hover { background: #0C7FD9; }
.chat-widget-footer {
    padding: 12px;
    border-top: 1px solid #e6e6e6;
    display: flex;
    gap: 8px;
}
.chat-widget-footer input {
    flex: 1;
    border: 1px solid #e6e6e6;
    border-radius: 4px;
    padding: 8px 12px;
    font-size: 13px;
    outline: none;
}
.chat-widget-footer input:focus { border-color: #1E9FFF; }
.chat-widget-footer button {
    background: #1E9FFF;
    color: #fff;
    border: none;
    border-radius: 4px;
    padding: 8px 16px;
    cursor: pointer;
    font-size: 13px;
}
.chat-widget-footer button:hover { background: #0C7FD9; }

/* 商品卡片 / 订单卡片 */
.chat-widget-body .msg .bubble-card {
    padding: 0;
    overflow: hidden;
    border-radius: 6px;
    width: 220px;
}
.chat-widget-body .msg.user .bubble-card {
    background: #fff;
    color: #333;
    border: 1px solid #e6e6e6;
}
/* 商品卡片 */
.bubble-card.product-card { display: flex; align-items: center; gap: 10px; padding: 10px; }
.bubble-card.product-card .card-thumb { width: 60px; height: 60px; object-fit: cover; border-radius: 4px; flex-shrink: 0; }
.bubble-card.product-card .card-info { flex: 1; min-width: 0; }
.bubble-card.product-card .card-title { font-size: 13px; color: #333; line-height: 1.3; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.bubble-card.product-card .card-price { font-size: 15px; color: #FF5722; font-weight: 600; margin-top: 4px; }
/* 订单卡片 */
.bubble-card.order-card { padding: 10px; }
.bubble-card.order-card .card-header { font-size: 12px; color: #999; margin-bottom: 8px; }
.bubble-card.order-card .card-order-items { display: flex; flex-direction: column; gap: 6px; }
.bubble-card.order-card .card-order-item { display: flex; align-items: center; gap: 6px; font-size: 12px; }
.bubble-card.order-card .card-order-item img { width: 32px; height: 32px; object-fit: cover; border-radius: 3px; }
.bubble-card.order-card .card-footer { font-size: 12px; color: #999; margin-top: 8px; padding-top: 8px; border-top: 1px solid #f0f0f0; }
/* 卡片内店铺名 */
.bubble-card .card-store { font-size: 11px; color: #999; margin-top: 4px; }